Promotion date(11/14/2017~01/01/2018),
$5 off for all orders(VIP@#1), $10 off for over $100(VIP@#2),
$20 off for over $200(VIP@#3), $50 off for over $500(VIP@#4).

Frequently Asked Questions

Q.1: Is the jacket authentic?
A: 100% authentic, our north face products are authentic original package.

Q.2: How much does it cost for shipping?
A: We offer all of the products at lowest cost shipping.

Q.3: How long does it take for shipping?
A: We ship by EMS service, It takes about 3-7 business days.

Q.4: Can we do drop shipping and wholesale?
A: Yes, we do, Please refer to our wholesale policy.

Q.5: Why does my payment fail?
A: Please note this: one customer can only pay once on one computer so, if you want buy two or more, please pay together.

Q.6: Why your items so cheap?
A:We stock our products from factory directly and sale online without paying the cost of our physical store. Therefore we don't need to pay the taxes and cooperate with the transportation company, providing you the preferential price and lowest cost shipping.

Q.7: Can I shipping my items to a different address nor my billing address?
A: Yes, you can ship items to a different address. When you choose the right the north face products and check out, you can fill the right shipping address by prompt for login information.

Q.8: Can I track the package online?
A: Yes,you can track your package online. Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 24ours.

Q.9:How long does it take for delivery?
A: Shipping takes 6-11 days worldwide. A tracking number will be sent to you within 48 hours so you can track the progress of your order online. Please allow up to 5 days for the shipping company to update the information on their website. Shipping is Guaranteed.

Q.10: What should I do if I never received the shipment?
A: The rule is simple if you did not receive the item in a month from when it was sent out, we will fully refund you payment.

Q.11: Is your website secure to order from?
A: Yes, we use a 128 bit Secured Socket Layer (SSL) technology to ensure the security of you on line purchase.

Q.12: How can I know my order status?
A: Once we send the products, we will give you a tracking number, with which you can check your order online. We are also keeping an eye on your bags until they reach you.

Q.13: What kind of payment do you accept?
A: We currently only accept credit card including Visa and Master.

Q.14: What should I do if the items were damaged upon receipt?
A: If the items were damaged or defective upon receipt, please inform us immediately, our customer service representative will be ready to take care of your matter all the way.

Q.15: How long does it take for my order to be processed?
A: It only takes 12—24 hours to process your payment, an email confirmation with receipt will be sent to you once your order has been approved.